You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping costs.
At DinoFire, it is our goal to have complete customer satisfaction. We will provide a replacement or refund for your product should there be any defect from the manufacturer or from shipping and handling. If for any reason we are unable to send a replacement (should the item be discontinued), we will offer a refund, or a new product of equal purpose and value.
Our Lifetime Replacement Warranty covers one (1) replacement of the originally purchased product for damage incurred from user error. Subsequent replacements (outside the scope of product defectiveness) are not covered by this warranty.
DinoFire may request return shipping of a defective product for analysis at DinoFire’s own discretion.
Purchases from unauthorized resellers
Improperly operated devices
Lost or stolen products
Non quality-related issues (after 75 days of purchase)
It begins the day you place your order.
Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.
If you believe the item is defective and under warranty, please submit a Return or Exchange request on the product’s support page, or contact us at firstname.lastname@example.org.
An Amazon order number or eBay username for a purchase made through DinoFire, Sunny-Mart
A dated sales receipt from an authorized DinoFire Reseller that shows a description of the product along with its price
If you made your purchase through DinoFire, we may be able to locate your order using your email address, name or shipping address.
If you made your purchase through an authorized DinoFire Reseller, you may contact the Reseller to see if they can provide a copy of your receipt.
If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.
The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.