Q & A

We are experts and innovators of smart devices for entertainment, travel, and smart homes.


  1. What is the Warranty?

    We guaranty 24-Month Warranty for Quality-Related Issues.

  2. I got it from Amazon, where to find the order ID?

    You need to sign in your amazon account and find out the item you bought. There is a order number/ order ID like this xxx-xxxxxxx-xxxxxxx.

  3. If I can’t make the item work, what should I do?

    You can go to the product page to get online user guide or video guide, and you can also contact us at support@dinofire.com for more help.