You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping costs.
Unauthorized reselling of DinoFire products is strictly prohibited.
Purchases from unauthorized resellers
Improperly operated devices
Lost or stolen products
Non quality-related issues (after 75 days of purchase)
It begins the day you place your order.
Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.
If you believe the item is defective and under warranty, please submit a Return or Exchange request on the product’s support page, or contact us at firstname.lastname@example.org
An Amazon order number for a purchase made through DInoFire.
A dated sales receipt from an authorized DinoFire Reseller that shows a description of the product along with its price
If you made your purchase through DinoFire, we may be able to locate your order using your email address, name or shipping address.
If you made your purchase through an authorized DinoFire Reseller, you may contact the Reseller to see if they can provide a copy of your receipt.
If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.
The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.